Dolls and Ducks Web Store Policy

Dolls and Ducks Web Store Policies

Out of stock items (OOS) - Items out of stock will stay on backorder unless otherwise noted or cancelled before shipping. Occasionally items will be placed on an invoice that are out of stock and will ship as soon as they are re-stocked.

Please check for the correctness of your address, as it is not the responsibility of Dolls and Ducks.com

Please note: Due to international fraud, all international shipments will be comprehensively checked with your credit card issuing bank before shipments are mailed. This may cause a delay in shipment.

All international orders may require a 3 way phone call with the customer,the issuing bank and DollsandDucks.com

It is highly recommended that international customers use American Express. International address verification with AMEX is much faster.

All order that are international may be subject to a customs/duty buy the receivers country and are not the responsibility of Dolls and Ducks.com.

Shipping Partial orders - In the event there is/are OOS item(s) in a multi-item order, it is our policy to ship if we can provide 75% of the amount or item # of the order. During the holidays we may ship at 50% with a backorder pending.

Chamilia is returned on an exchange basis only unless there is a special circumstance. Please contact us with questions.

Returns/Exchanges - Because we deal in a collectible market we accept returns on a approved exchange only and they may not be accepted 30 days after being shipped. All Damaged/Defective items may be exchanged for the exact item (if Possible) for only 60 days after date of shipment. All approved returns of items are considered web-store credits and can be used for other Dolls and Ducks product. These items are subject to re-stocking fee and initial shipping is not credited. Cancellations after order processing are subject to a fee. On free shipping a shipping charge will be assessed. If an Item is a special order (any item that is not in our regular inventory.) a return may not be issued after 30 days and approved returns are assessed a restocking fee. Note: if an item is listed on the site, it still may be a special order. Please contact us before you order if you are concerned about a potential return. Restocking fees may 15%. Cancellations after order processing are subject to a 15% restocking fee also. These fees are to cover bank fees shipping and misc. fees. Dolls and Ducks attepts to be as fair as possible with all returns and exchanges but reserves the right to assess fees where necessary

All orders that do not have an address match may be cancelled.

All international shipments will be comprehensively checked with your credit card issuing bank before shipments are mailed and may cause a delay.

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Chamilia.us and Dolls and Ducks.com

since 1978

Lodi, CA. 95242

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with all internet orders and questions at hwchuck@dollsandducks.com

Please do not call our store for internet transactions!

Fax (209) 368 5089

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